FAQS

Frequently Asked Quesions

How can I contact ClickCraftz

You can email us at support@clickcraftz.com where our customers support team will be more than happy to help you

What is the order process

  1. You place your order
  2. You'll be automatically emailed a link to fill out our Ad-Form which asks You detailed questions about your specific product so our videographers can use in your video.
  3. Once your video is done, we will send it to You via email. We do free unlimited revisions up to 48hrs and we do them fast!

What is the delivery time

We are so confident in our crafting skills that if it takes any longer than 1-2 business days you will receive offers and discounts exclusive only to you.

Do I own the videos

ClickCraftz, while dedicated to providing high-quality video editing services, wishes to make it clear that the responsibility of copyright compliance rests solely on the client. The realm of copyright can be tricky - it's possible that the original creator of a video clip might reach out to make copyright claims, or ask for the video's removal.

As a client, it's crucial for you to ensure that all the clips you provide for your videos are safe to use and do not infringe any copyright laws. We are here to enhance your content through expert editing, but the final call on whether the videos are suitable for your marketing platforms lies with you.

We understand that there may be instances where you might not find a video to be usable, post-editing. In such cases, we want to assure you that we are committed to your satisfaction. ClickCraftz offers a free revision within 24 hours of receiving your video, giving you an opportunity to fine-tune your content until it perfectly aligns with your expectations.

Please remember, we're in this together, aiming to create compelling content that respects the boundaries of copyright laws, and ultimately, drives success for your brand.